Refund policy

30-day satisfaction guarantee

If you or your dog are not happy with your Pure Dog Chew purchase, contact us within 30 days of receiving your order and we will provide a full refund. This guarantee applies to opened and unopened chews, including discounted items.

No return required

You do not need to return the product to receive your refund. There are no return shipping costs or restocking fees.

How to request a refund

Email sales@puredogchew.com with your order number or proof of purchase and tell us which product you are unhappy with. You can also contact us at +1 (240) 536-3374.

Damaged, defective, or incorrect items

Please contact us if your order arrives damaged, defective, or incorrect so we can make it right. No product return is required.

Refund processing

We will confirm your refund by email. Refunds are issued to your original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, please contact sales@puredogchew.com.

Contact

Pure Dog Chew LLC
4605 Galeforce Ct, Apt 303
Virginia Beach, VA 23455
United States

This is our contact address. Please do not send products back; returns are not required under our satisfaction guarantee.